Troubleshooting FAQs for Adfy AI

How do I resolve login issues with my Adfy AI account?

If you're experiencing difficulty logging into your Adfy AI account, start by ensuring you're using the correct email address and password. If you've forgotten your password, use the password reset feature on the login page. Should the problem persist, check for any browser issues by trying a different browser or clearing your browser's cache and cookies.

My content generation request failed. What should I do?

Content generation failures can occur for various reasons. First, ensure your internet connection is stable. Next, check if there's an issue with the specific keywords or parameters you're using—simplifying them might help. If the problem continues, please contact our support team with details of your request for further assistance.

Why is the AI-generated content not aligning with my specified tone or style?

Adfy AI relies on your input to tailor content. If the generated content doesn't meet your expectations, try refining your instructions, focusing on the desired tone, style, or specific examples of your brand voice. Using the feedback feature to inform the AI can also improve future content outcomes.

I'm not receiving emails from Adfy AI. What can I do?

First, check your email spam or junk folder to ensure emails from Adfy AI aren't being incorrectly filtered. Add [email protected] to your email's safe sender list. If the issue isn't resolved, contact your email provider to ensure emails from Adfy AI aren't being blocked.

How do I update my billing information?

To update your billing information, log into your Adfy AI account and navigate to the "Billing" section. Here, you can edit your payment details. Ensure all information is current and correct to avoid any service interruptions.

The website builder isn't publishing my changes. How can I fix this?

Ensure you've clicked the "Save" or "Publish" button after making changes. If changes aren't reflecting, try refreshing the page or clearing your browser's cache. If the issue persists, it could be a temporary platform glitch—please report it to our support team.

Why isn't the PDF and CSV analyzer working correctly?

Make sure the files you're uploading meet the format and size requirements specified by Adfy AI. If the files are too large or in an unsupported format, the analyzer may fail to process them. For large files, consider breaking them into smaller parts before uploading.

For more detailed troubleshooting guides or if your issue isn't listed here, please visit our support center or contact our team directly at [email protected].